Calendar

The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant 1 of 3

The student will learn the following impact items

• Dealership overview – Sales (sales & F&I) | F&I | Fixed Parts and Service | BDC | Collision
• Parts Department – their role within the dealership
• Service Department – Their role within the dealership (Repair Order)
• Service Department – Parts sells, part, Service sells labor (time)
• Service Department – billing your labor, flat rate vs grid  | Fixed labor time vs time guide (Mitchell)

The goal is for the student to have a foundation for the job role of the service advisor

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The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3

The student will learn the following impact items

• Factory Warranty – Rules of the Road
• Know your F&I products and how they affect Service
• Warranty Good Will
• Parts Warranty
• Adding warranty lines to RO

The goal is for the student to have a foundation for the job role of the service advisor

Take Quiz Replays

The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3

The student will learn the following impact items

1. Recalls & TBS
2. Lemon Law vs Buy Back
3. RO Basics – Customer file & Vehicle File
4. RO Basics – Operation Codes and Labor Types
5. RO Basics – Get your story straight (3 C’s | Punch time (running time) | Signatures

Take Quiz Replays

The purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.

The student will learn the following impact items:

• The $ Value of each phone call – customer
• What does great communication look like
• Types of Communication, Verbal, Tone, Body Language
• How each type of communication affects the presentation
• How our attitude affects the communication process

The goal is for the student to learn the best ways to communicate with a customer.

Take Quiz Replays

The purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.

The student will learn the following impact items:

• Choosing the best words for the presentation 
• Building power statements with better words
• Demonstrate how Tone of Voice affects the presentation
• Demonstrate how body language affects the customer
• Practice Words, Tone and Body Language on key statements

The goal is for the student to learn the best ways to communicate with a customer.

Take Quiz Replays

The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3

The student will learn the following impact items

• What does great look like in your store
• Create the best word tracks for each dealership process
• How to answer the phone (Answer Phone VS Vmail)
• How to place a customer on hold, answer a hold call, outgoing calls, incoming calls..
• Best word tracks, tone of voice, body language for all dealership operations

The goal is for the student to have a foundation for the job role of the service advisor

Take Quiz Replays

The purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.

The student will learn the following impact items

• The $ Value of each phone call – Customer
• What does great communication look like
• Types of Communication: Verbal, Tone, Body Language
• How each type of communication affects the presentation
• How our attitude affects the communication process

The goal is for the student to learn the best ways to communicate with a customer.

Take Quiz Replays

The purpose of this course is to provide the associate an understanding of personal communication approaches and the best ways to interact with the consumer.

The student will learn the following impact items

• Choosing the best words for the presentation 
• Building power statements with better words
• Demonstrate how the Tone of Voice affects the presentation
• Demonstrate how body language affects the customer
• Practice Words, Tone and Body Language on key statements

The goal is for the student to learn the best ways to communicate with a customer.

Take Quiz Replays