106 Keys to Communication–My Words–Tone–Body Language

The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3

The student will learn the following impact items

What does great look like in your store
Create the best word tracks for each dealership process
How to answer the phone (Answer Phone VS Vmail)
How to place a customer on hold, answer a hold call, outgoing calls, incoming calls..
Best word tracks, tone of voice, body language for all dealership operations

The goal is for the student to have a foundation for the job role of the service advisor