103 New Hire Boot Camp 3
The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3
The student will learn the following impact items
- Recalls & TBS
- Lemon Law vs Buy Back
- RO Basics – Customer file & Vehicle File
- RO Basics – Operation Codes and Labor Types
- RO Basics – Get your story straight (3 C’s | Punch time (running time) | Signatures