115 Parts Associate Keys to Communication –Words–Tone–Body Language
The purpose of this course is to provide the associate an understanding of personal communication approaches and the best ways to interact with the consumer.
The student will learn the following impact items
- Choosing the best words for the presentation
- Building power statements with better words
- Demonstrate how the Tone of Voice affects the presentation
- Demonstrate how body language affects the customer
- Practice Words, Tone and Body Language on key statements
The goal is for the student to learn the best ways to communicate with a customer.