Please Review FAQ’s Before Filling Out A Support Ticket!

Are discounts available for dealerships with more than one rooftop?

Yes! We have options for dealer groups of all sizes. Please call Steve Shaw at 424.237.4973 to discuss your needs.

I signed up for a All Access Dealer Plan, how do I add employees so they can access the training?

You can add up to 50 team members. If you need to enroll more than 50 members please call Steve Shaw at 424.237.4973 to discuss your needs.

  • Login
  • Go to your account page
  • Click on Subscriptions
  • Click the three dots on the right side of the page
  • Choose Sub Accounts

You can either input information or copy the invite link and email it to your team.

Now that I am a member how do I get started?

To get started, log in to the training website using the email address and the password you created during sign up. You can view all available live webinar courses by accessing the Calendar tab. Be sure to add upcoming live training you wish to attend to your calendar. The On-Demand Training tab will provide links to all training that is immediately accessible.

What certifications are available, and do I need to sign up for the required courses?

On the Calendar Page, you can view the certifications on the left menu. There is no special enrollment needed, you only need to attend each training course required for the certification, complete all quizzes, and pass the final exam. You can find a list of all certification requirements by position on the Calendar page.

How do I attend the live webinar course training?

All training is accessible through the training website. Once you are logged into the site, you will simply click on the blue JOIN WEBINAR button found at the top right of your screen. A reminder email will also be sent to you a couple of days before each live training course. All live webinar training begins at Noon Eastern Time. To receive credit for each course, you must attend the webinar and successfully pass the corresponding quiz.

Where do I go to take the quiz after I attend a live training course?

Click on the "All Quizzes" menu item in the top navigation, and look for the quiz number that corresponds to the Live Webinar Course that you have just attended. Once you pass the quiz with a score of

How can I see which training courses that I have already completed?

To review all courses completed and any quizzes still outstanding, simply navigate to the Dashboard found on the top navigation and choose Training Progress. This takes you to your personal dashboard that lists the progress of all courses. You will also find a quick reference of all courses needed for each certification.

When I complete a certification, how do I get a Certificate?

Upon successful completion of the final exam, you will be able to download your certificate. You can also download a certificate for any completed certifications on the Training progress page at any time.

I have reached the 50-employee maximum. Can I remove and add employees?

Yes ! You are able to have 50 employees enrolled concurrently. If a registered employee is no longer employed with your dealership, you can replace that employee and add another employee. See the next question for instructions on how to remove an employee.

How do I update my credit card information?

To update your credit card information, go to your Dashboard and choose Account and Profile Info form the drop-down menu. Click on the Subscriptions tab and select the three dots on the right. Click update. Enter your new credit card details and click the Submit button.

How do I cancel my plan?

Please call Steve Shaw at 424.237.4973.

How do I upgrade my Free Plan?

You can upgrade your plan by clicking here!

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